Customer service is part of the Zambezee success story and we want to ensure that your online shopping experience is easy, convenient and enjoyable.
If you receive an item that is unsuitable and it meets the following return requirements please follow the below easy steps for a swift and streamlined return for exchange or store credit. Pre-Orders may be exchanged or credited, but not cancelled.
*Please note all $99 & under sale items are final sale.
RETURN REQUIREMENTS
- all tags/labels attached and intact
- unworn/unwashed and with original packaging
- swimwear can be exchanged as long as the hygiene seal is intact
- not on sale (sale items are non exchangable)
- within 7 days of purchase
- please note original postage is not credited and is charged for replacement item/s
EASY STEPS FOR RETURN
1. Please email us on support@zambezee.com.au to obtain a Return Authorisation (RA) number within 7 days of receipt of goods and include your name, order number, the item/s and the reason you wish to return.
2. If your item meets the above requirements you will be sent a RA number. The item/s must then be promptly returned within 5 working days of the RA being issued.
3. If you are exchanging your item/s please include a pre-paid tracked satchel for a seamless exchange process. We also encourage that you register your return mail and keep a receipt as we do not take responsibility for goods not received.
4. Clearly mark the bag with the RA number and send to:
Zambezee Boutique
Attn: Website Support
"Syrenuse Building" 45 The Mooloolaba Esplanade
Mooloolaba QLD AUSTRALIA 4557
