Customer service is part of the Zambezee success story and we want to ensure that your online shopping experience is easy, convenient and enjoyable.
If you receive an item that is unsuitable and it meets the following return requirements please follow the below easy steps for a swift and streamlined exchange or store credit.
- all tags/labels attached and intact
- unworn/unwashed - with original packaging
- not on sale (sales items are non exchangable)
- within 7 days of purchase
- please note original postage is not credited and is recharged for replacement item/s.
EASY STEPS FOR RETURN
Please email us on firstname.lastname@example.org for a return authorisation number within 7 days of receipt of goods including your name, order number, the item/s and the reason you wish to return. The item/s must then be promptly returned within 5 working days of Return Authorisation being issued. We encourage that you register your return mail and keep a receipt as we do not take responsibility for goods not received.
Clearly mark the bag with the authorisation number and send to:
Att: Website Support
"Syrenuse Building" 45 the Mooloolaba Esplanade
Mooloolaba QLD AUSTRALIA 4557